Frankie&Zoey’s Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-3 business days. In case of high volume orders, expected delays, customers will be notified immediately

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

    Yes! We offer the following expedited shipping options:

• Ground Shipping - UPS
• 3 Day Select - UPS
• 2nd Day Air - UPS
• Next Day Air Saver - UPS
• Next Day Air - UPS
• Next Day Air Early AM – UPS

Shipment method	Estimated delivery time	Shipment cost
FedEx Standard	3-5 business days	$5.00
FedEx Two Days	2 business days	$12.95
FedEx Overnight *	1-2 business days	$19.95

 

Disclaimer: Shipping terms and times apply to USA addresses only.

shipping location limitations, and if delivery delays may occur.

Shipment to P.O. boxes or APO/FPO addresses

We are only able to deliver to physical addresses currently

Shipment confirmation and order tracking

Once your order is processed and shipped, you will receive a shipment confirmation and tracking number.

Customs, duties, and taxes

Frankie&Zoey’s Boutique is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Frankie&Zoey’s Boutique is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We can only ship to Canada, Europe and Uganda at this time.

Returns Policy

Returns are accepted within 30 days in original packages, with original tags, unworn and in good condition. Contact customer service to start the return process, you are responsible for  the cost of shipping a return.

Return packages to 24 brentwood st, Malden MA, 02148. USA.

refund will be processed within 3-5 business days after merchandise is returned.

 For more information, email support scynthia@frankieandzoeysboutique.com